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5 Reasons Why
Glowli Feels Different From Everything You’ve Tried
Soft Glam, Everyday Confidence
roshang focuses on beauty favorites that feel polished without feeling complicated. From skincare to glow-boosting essentials, every pick is chosen to make your routine feel smoother.
FAQ
1. Can I use your products if I have sensitive skin?
1. Can I use your products if I have sensitive skin?
If you have sensitive skin, allergies, or known ingredient concerns, please review the product information before ordering. We recommend a patch test before full application.
2. How soon will I get my tracking number?
2. How soon will I get my tracking number?
Tracking is usually sent after your order has been processed and shipped. Processing normally takes 3-4 business days. If you cannot find the tracking email, check your spam folder or contact support@roshang.com.
3. Do you ship internationally?
3. Do you ship internationally?
Yes, roshang ships to many countries and regions. Delivery time depends on your location, customs clearance, and local carrier handling.
4. What should I do if my package arrives damaged?
4. What should I do if my package arrives damaged?
Please take clear photos of the package and product, then email us with your order number. We will review the issue and provide the best available solution.
5. Can I update my shipping address?
5. Can I update my shipping address?
If your order has not started processing, we will try to update the address for you. Contact us as soon as possible because address changes cannot be guaranteed after shipment.
6. What is your refund policy?
6. What is your refund policy?
Please contact us within 30 days of receiving your order. Refund eligibility depends on the condition of the item and the reason for the request. Damaged or defective items should be reported with supporting photos.
7. How should I store my beauty products?
7. How should I store my beauty products?
Keep products in a cool, dry place away from direct sunlight. Always close the cap or lid tightly after use to help maintain product quality.